Resume

Senior Program Manager | SAP & Salesforce Delivery | Author of “AI Demystified” | AI Creative Technologist Experienced IT Program Delivery Leader with over 25 years delivering large-scale ERP programs, including SAP and Salesforce, for Fortune 500 companies. Known for bridging business strategy with enterprise technology implementation using Agile, Waterfall, and SAP ASAP methodologies. Recently expanded into AI-enhanced content, chatbot design, and creative problem-solving through custom ChatGPTs, AI-generated visuals, and interactive web development.

Authored "AI Demystified: Master AI Like a Jedi—One Hour a Day" and creator of multiple branded websites including Farm Fare & Floral, Masterfully Social, Masterful Charcuterie, and ChristiMcLean.com.

þ 25+ years in Program management, implementation, consulting, account management, sales, and service including   managing cross functional on and offshore resource management and 3rd party vendor management.

þ 15+ years implementing large scale ERP and Cloud initiatives including HR, CRM, O2C, Finance and B2B systems. Defining roadmaps, building, and executing integration strategies across platforms.

þ 15+ years in implementing via various Project Management Methodologies including Lean, Waterfall, SCRUM, Kanban, Rapid Prototyping and XP.

þ 7+ years in software sales, engagement management, standard and premium support, and outsourcing services