Christi McLean
Program Delivery Manager
About
Hi, I'm Christi McLean — a Senior Program Manager and delivery powerhouse with a 360-degree view of what it takes to get projects across the finish line. With over 25 years of experience leading strategic programs, ERP and cloud implementations, and complex cross-functional initiatives, I’ve learned that success isn't just about ticking boxes — it's about delivering value, delighting customers, and having a game plan for when things (inevitably) get messy.
I’m a self-described risk hawk — I know that challenges are a given, but it's how we pivot that defines the outcome. My leadership style is pragmatic, transparent, and results-driven. I thrive on orchestrating chaos into clarity, building trust with stakeholders, and keeping programs aligned to business outcomes — even under pressure. Whether it's mobilizing global teams, managing $5M+ budgets, or smoothing the edges between vendors, customers, and internal teams, I bring both the strategy and the grit.
Throughout my career, I’ve been at the intersection of innovation and execution, guiding enterprise clients like Costco, REI, T-Mobile, Chevron, and Honda through digital transformation and complex implementations. My background spans industries and delivery models — Waterfall, Agile, Lean — with deep experience in HR, CRM, Finance, and B2B systems. I’m also a former pre-sales partner and engagement architect, so I understand the full lifecycle of customer success — from solutioning to sustained delivery and everything in between.
What sets me apart isn’t just the credentials (though I’ve got those too: MBA, MS in IT Project Management, PMP, CSM, CSPO) — it’s the relentless drive to exceed expectations and create strong delivery cultures that don’t just meet goals but raise the bar.
Bottom line? I don’t just deliver projects — I deliver confidence.
Expertise
Program & Project Management
Deliver complex programs across industries using Agile, Waterfall, and hybrid methods. Keep scope, timeline, and budget aligned to strategic goals — always with stakeholder satisfaction top of mind.
Cross-Functional Team Leadership
Mobilize and mentor global teams to execute fast-paced initiatives. Drive accountability, collaboration, and clarity — even in chaos.
Customer Success & Engagement
Trusted advisor from pre-sales to go-live. Champion user experience, proactive issue resolution, and ongoing value realization across the customer lifecycle.
Business Transformation & ERP Implementation
Specialist in large-scale ERP/cloud rollouts (SAP, SuccessFactors, HCM, CRM). Lead through change with clear roadmaps, governance models, and vendor alignment.
Agile Product Ownership
Certified CSPO and CSM with deep experience managing product backlogs, sprint planning, and feature delivery aligned to user needs and business value.
Budget Forecasting & P&L Ownership
Drive margin performance and forecast accuracy. Trusted with $5M+ budgets and responsible for utilization, cost control, and revenue achievement.
Vendor & Contract Management
Negotiate, onboard, and manage third-party partners to deliver consistent results. Skilled in resource planning, contract structuring, and escalation management.
Strategic Roadmapping
Define, align, and communicate multi-year strategic delivery roadmaps. Connect dots across business units, IT, and executive priorities.
Risk & Issue Management
Known as a “risk hawk.” Identify early warnings, pivot fast, and lead calm through chaos. Build trust by handling the hard stuff with transparency.
Presales & Solution Architecture
Partnered with sales teams and C-level stakeholders to position value, respond to RFPs, and deliver winning demos — all while staying grounded in delivery reality.
Service Delivery Optimization
Engineer stronger processes and playbooks to improve project velocity, customer satisfaction, and internal alignment across teams.
Executive Stakeholder Communication
Skilled in translating complexity into clarity. Engage and influence leadership, boards, and customers with trust, transparency, and insight.
Clients
On Time, Customer Satisfaction
"Christi managed our large-scale implementation flawlessly. She kept everything on track, communicated clearly, and ensured a successful outcome from both a technical and stakeholder perspective."
Delivery Management
Backed by Results, Recognized by Teams
Skilled in translating complexity into clarity. Engage and influence leadership, boards, and customers with trust, transparency, and insight.
Nicole Cheldelin
Program Delivery Manager
Reliable, Professional, and Creative Teamwork
Every service provided—was delivered with unmatched professionalism and creativity. Their collaborative approach ensured our vision came to life. It’s rare to find a team so committed to excellence. Will return for future projects!"
T-Mobile
Program Delivery